At Stefanini Group, we believe in the power of collaboration to co-create innovative solutions by combining cutting-edge technology, artificial intelligence, and human creativity. We are looking for a dedicated Client Face professional to manage global accounts, driving transformation and delivering real business impact on a global scale.

If you seek professional growth in an environment that values innovation, respect, autonomy, and partnership, this opportunity is for you. Join us to act as a key focal point in building strong client relationships and ensuring excellence in IT service governance.

Responsibilities

• Manage global accounts, serving as the main focal point for client support, relationship management, and demand escalation.
• Oversee IT service management and governance, ensuring compliance with contracts, SLAs, scopes, and ITIL best practices.
• Analyze global client contracts and demands to identify deadlines, milestones, risks, deliverables, and billing models.
• Participate actively in alignment meetings and contract negotiations in English with international clients.
• Partner with technical teams and operational units to analyze complex issues and define effective solutions.
• Maintain and update knowledge bases, procedures, and operational documentation to drive standardization and continuous service improvement.

Mandatory requirements

• Advanced/Business English proficiency to analyze contracts, negotiate scope/deadlines, and lead international client meetings.
• Solid knowledge of ITIL frameworks, including Asset, Incident, Problem, and Change Management.
• Experience with ITSM platforms such as ServiceNow (or similar) and SolarWinds (or similar).
• Practical understanding of networks, connectivity, and access management for applications and networks.
• Familiarity with Service Desk operations across phone and chat channels.
• Expertise in IT governance, service coverage, scope management, and knowledge base administration.
• Strong negotiation skills regarding project deadlines and scope adjustments.
• Clear, objective, and effective oral and written communication skills.
• High degree of organization, analytical problem-solving abilities, and empathy toward clients and colleagues.
• Confidence and poise in preparing and delivering presentations to internal stakeholders and global clients.

Differentials

• Familiarity with Artificial Intelligence concepts and Power BI report generation.
• Intermediate Spanish communication skills for business conversations.

What we expect
We expect a proactive, empathetic, and communicative professional who thrives in a dynamic global setting. You should be committed to building strong, trust-based relationships with clients while maintaining high standards of operational governance and continuous improvement.